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About  |  Speakers  |  Venue  |   Get Ticket   |  FAQ
FREQUENTLY ASKED QUESTIONS
How do I get in contact with support?
Email us with any questions or inquires. We'd be happy to answer anything not covered here. support@higdongroup.com
What are the exact dates and exact location for this event?
Rank Makers Live 2019 will take place on October 3rd - 5th, 2019 in Orlando, Florida. Session 1 starts at 9am on Thursday and the final session will end around 4pm on Saturday. This event is not like most of our events. Most of our events have historically been Friday, Saturday & Sunday. This event is Thursday, Friday & Saturday.
Why are you requiring a $127 deposit for Rank Makers if this is supposed to be free?
With events there are logistics we must plan and deal with it. We must know how many people are actually committed to coming, even though they can attend the event for free. You will receive a full refund in the form of a physical check that will be handed to you in person when you attend Rank Makers Live 2019.
If I already bought a ticket to your now rescheduled October event, how does this work?
If you bought a ticket to our now rescheduled event that was taking place at the end of October, we have automatically upgraded you to VIP for this event. If you cannot attend, you can certainly get a refund from support. If you'd like to attend but do not want VIP access and would like to get downgraded, we can certainly refund your ticket and you would just need to put down a $127 refundable deposit to secure your seat.
If I cancel my Rank Makers membership before the event, can I still attend?
Yes, you are eligible to buy a "Non-Rank Maker" general admission ticket for $127. However, your free ticket and $127 deposit will be forfeited. Our support team will make sure that you know this before processing your cancellation.
Can I bring an additional attendee to the event if they're not a Rank Maker?
Yes, an additional attendee can attend the event even if they're not a Rank Maker. They must purchase a general admission ticket for $127.
If I cannot attend the event for some reason, will I still receive my refundable deposit back?
The general admission refundable deposit is only refundable at the event. You must show up in person to receive your deposit back.
Is there a discounted group rate for the Omni Orlando Resort at ChampionsGate?
Yes, discounted room blocks are now available for Rank Makers Live attendees. You can book your room online by clicking here, or by calling the Omni Orlando Resort at ChampionsGate (407) 390-6664 be sure to reference the 'Rank Makers Live Event' for the discounted rate. The last day to reserve your hotel room at a discounted rate is September 1st, 2019. We cannot guarantee availability for the discounted rooms and reservations are made on a first come, first served basis.
What is the schedule for the event?
Session slots are subject to change. There will be Spanish speaking translators at the event.
Thursday
Session 1 - 9 AM - 10:30 AM
Session 2 - 11 AM - 12:30 PM
Lunch - 12:30 PM - 2 PM
Session 3 - 2 PM - 3:30 PM
Session 4 - 4 PM - 6 PM
Super VIP Reception 
6 PM - 8 PM
VIP Reception 
7 PM - 8 PM
Friday
Session 1 - 9 AM - 10:30 AM
Session 2 - 11 AM - 12:30 PM
Lunch - 12:30 PM - 2 PM
Session 3 - 2 PM - 3:30 PM
Session 4 - 4 PM - 6 PM
Dinner - 6 PM - 7:30 PM
Session 5 - 7:30 PM - 9 PM
Saturday
Session 1 - 9 AM - 10:30 AM
Session 2 - 11 AM - 12:30 PM
Lunch - 12:30 PM - 2:30 PM
Session 3 - 2:30 PM - 4 PM
VIP & Super VIP Photos
4 PM - 6 PM
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